Frequently Asked Questions
Find answers to the most common questions about our products and orders
General Questions
Our business is built on transparency and trust within our community. Every order is handled carefully and securely from start to finish. To help new customers feel confident, there’s no minimum order requirement - you can start with a small purchase to experience our service firsthand.
Our business is built on transparency and trust within our community. Every order is handled carefully and securely from start to finish. To help new customers feel confident, there’s no minimum order requirement - you can start with a small purchase to experience our service firsthand.
Yes. We take privacy seriously - all orders and customer data are encrypted and never shared with third parties. We store only the minimum information required to process your order securely with no-IP-logs policy.
You can reach our customer service team anytime at [email protected] - we aim to respond within 3 hours on business days.
Our products are sourced from trusted, certified suppliers and every batch is lab-tested to meet strict quality standards before shipping.
Herbee is customer privacy-oriented & committed to quality, transparency, and customer care. With lab-tested products, fast shipping, and responsive support, we focus on earning your trust every step of the way.
Shipping & Delivery
Orders placed before 3 PM on a working day are dispatched the same day; otherwise, they ship the next working day. We use Tracked24 which aims for next-day delivery within the UK and it's territory.
If your parcel shows no movement within 5 days of shipping, don’t worry - we will dispatch a replacement of your order free of charge so you receive your items without extra cost.
Standard Tracked24 delivery costs £4.49 per order. Orders over £100 qualify for free delivery.
We ship to the UK and its territories, including the Channel Islands and other UK regions, so your order will reach most locations within the UK.
Can't find what you're looking for? Contact us and we'll be happy to help.